Cancellation Policy
Flower Order Cancellation Policy
Flower orders are not refundable unless the order is cancelled within 48 hours of being place and at least 72 hours prior to the pick up/delivery date.
Store credit will be issued for flower orders if notice is given 72 hours in advance of the pick-up/delivery date of the order.
All flower cancellations made before the 72 hour deadline are eligible for store-credit only.
Flower orders being cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund.
Non-Delivery
If you place an order and the recipient rejects delivery, whatever the reason, Carolina Flowers will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
This particular issue arises with hospital deliveries as patients may be discharged without notice. Please ensure the recipient will be a patient at the time of delivery.
If a recipient is not at home at the time of delivery, we cannot return to pick up the order. We cannot replace the order.
After an order has been delivered, we cannot redeliver for any reason.
If a client wishes for Carolina Flowers to deliver an order to a business, the client is responsible for communicating when the business closes. Our route typically runs from noon to 7 p.m. We can typically accommodate business deliveries prior to 5 p.m. However, it is the client's responsibility to coordinate the timing with Carolina Flowers and communicate when the business closes in the "special instructions" box at checkout. Orders that arrive at closed businesses will be considered undeliverable. No refund will be issued.
Quality
Once flowers leave our shop premises/delivery vehicle, Carolina Flowers is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient. It is up to the recipient to supply the flowers with sufficient water.
Flower Substitutions
Carolina Flowers reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.
Shop Merchandise
Merchandise may be returned for store credit or exchanged within 30 days of purchase, when you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Return Policy FAQ
Q: When am I eligible for cash/credit card refund?
A: ONLY when a flower order cancellation request is made within 48 hours from the time of purchase
AND 72 hours prior to the delivery/pick up date.
Q: When am I no longer eligible for any sort of store credit?
A: Your cancellation request is placed less than 72 hours prior to the scheduled pick up/delivery date.
Q: When am I eligible for store credit?
A: When you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt within 30 days of purchase.
Or, when a flower order cancellation is made more than 72 hours prior to the scheduled pick up/delivery date
Q: If I need to cancel my order, how do I do that?
A: Email info@carolinaflowers.com or call 828-649-8500
Q: What if I want to place a LARGE order for an event, but I’m not sure the EXACT number of arrangements I want?
A: We recommend placing an order for the minimum of what you would like and placing an additional order later when you decide what you’d like to add. This is to avoid over-ordering and not being eligible for a refund.
Q: How far in advance do I need to place a LARGE order ($250+)?
A: We recommend 30 days in advance, but if we can accommodate a large order with less notice, we will. Please call 828-640-8500 to check in or email info@carolinaflowers.com