Floral Assistant Job Description
Job Title: Floral Assistant
Location: Asheville, NC, and Hendersonville, NC
Terms: Full-Time, approximately 40 hours per week
Schedule: Typically Tuesday through Saturday with some Sunday work required
Compensation: $18 per hour depending on experience
About Carolina Flowers
Carolina Flowers is a florist and 30-acre flower farm serving Asheville, NC, and beyond. We create designs for weddings and events throughout Western North Carolina, Charlotte and Greenville, and we create daily flower deliveries for our Asheville customers. We operate from our retail storefront on Haywood Road in West Asheville, and we are transitioning our production team to our new studio in Hendersonville. We are currently moving our farm from Marshall to Hendersonville.
Carolina Flowers is in an exciting period of growth and expansion, and we hope to find a Floral Assistant who is excited to learn about local flowers.
Job Description
The Floral Assistant role is a great way to develop your interest in flowers and learn the basics of the business.
This entry-level role will encompass a little bit of everything: cleaning and prepping, assisting designers, maintaining the storefront, customer service, event installation assistance, delivering flowers, clean up and more!
This full-time role works Tuesday through Saturday with some Sunday work required during the busy wedding season.
The Floral Assistant will work with the Studio Manager and Floral Designers to support the team in organizing, creating, loading and installing floral event orders, as well as everyday orders and deliveries.
The Floral Assistant will make deliveries on an almost daily basis. Expect deliveries to require several hours of your time each day. A company vehicle is provided for deliveries.
This position is NOT a floral designer. You will be expected to learn a few design skills over time, but you will not be designing. You will be cleaning, counting, sorting, water picking, processing flowers, making deliveries, etc.
You must also have the confidence to ask questions when you don't know something!
Tasks will include counting, processing and wrapping flowers for bucket orders, pulling recipes, wiring vases, creating greenery bases, processing flowers, wrapping flowers, packing flower arrangements, loading vans, driving vans, sweeping, composting, clean up and much more!
You will also be assigned shop keeper duty on a regular basis, so you will be keeping an eye on the storefront while completing other tasks. You'll answer questions and complete transactions with customers.
You will be assigned phone duty on a regular basis, so you should be able to use the established company technique to complete phone orders via the computer with an upbeat and positive demeanor.
You will likely assist with flower arranging workshops.
Event work is physical in nature, so you must be able to lift and carry up to 50 pounds.
The Floral Assistant should encapsulate the spirit of Carolina Flowers with an upbeat, positive attitude and a genial, kind demeanor. The Floral Assistant will often interact with customers, so cordiality and conversation skills are a must.
Because we are a fast-paced, quickly-growing company, the Floral Assistant should be flexible and excited about pitching in with other company initiatives as needed, whether that means filling in at the cash register, running supplies to the farm, washing buckets or helping execute a glamorous photo shoot. As a member of our team, it’s likely we will ask you to participate in outside-the-box team initiatives. We have fun, but we work very hard!
You will drive deliveries on nearly a daily basis. A valid driver's license and a clean driving record are required.
We have a shop dog named Huey at the Hendersonville location. He's small. You must tolerate a dog at work. (No additional dogs are permitted at the studio.)
Requirements
-
The ability to understand and follow written and verbal instructions
-
Seek clarifying information by asking questions
-
Must be able to meet deadlines
-
Must be able to adapt to change
-
Excellent customer service skills and customer service experience
-
Ability to operate a phone system and take orders via the phone
-
Ability to operate a POS system using an iPad
-
Ability to accept credit card payments, make change and troubleshoot POS payment issues that might arise
-
An upbeat, positive attitude that comes across in everything you do
-
Enthusiastic team player
-
Attention to detail
-
Organized and efficient
-
Resiliency and indefatigability
-
Punctual and reliable
-
Excitement about becoming part of a quickly growing company
-
Our preference is that we would be your only floral employer. Freelance or part-time work for other florists (including yourself) must be disclosed and approved
-
Valid driver's license and clean driving record
Benefits: Each full-time member of our staff receives a stipend and time for an educational experience every 18 months.
Staff receive 30% on flowers and anything at our store.
Eligible for bonus pay for wedding clean ups after 9 p.m.
Reports To: Studio Manager
Collaborates With: Owner, Floral Designers, Floral Assistants, Farmers
Start Date: As soon as possible
Schedule: Tuesday through Saturday with some occasional Sunday work required (on average, once a month during May, June, September, October and November, depending on our event schedule)
Terms: Full-Time, non-exempt
Compensation: Depending on experience starting at $18/hr
Transportation: Must have reliable transportation for commuting to West Asheville and Hendersonville. From time to time, Carolina Flowers may request an employee use their personal vehicle for business deliveries. In these cases, mileage is reimbursed at $0.30/mile to cover fuel and wear of your car; fuel costs are not reimbursed in addition to mileage.